Service Terms & Agreement
Please read these terms and conditions carefully before using our services. By accessing or using Payoja Agri Innovation LLP services, you agree to be bound by these terms.
1. Acceptance of Terms
Agreement to Terms
By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.
Legal Capacity
You represent that you have the legal capacity to enter into this agreement. If you are acting on behalf of a company or organization, you represent that you have the authority to bind that entity.
Modifications
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of modified terms.
2. Our Services
Payoja Agri Innovation LLP provides comprehensive agricultural solutions including:
Agricultural Equipment
Tractors, harvesters, irrigation systems, planting equipment, and maintenance services
Technical Support
Installation, training, maintenance, and 24/7 customer support services
Financing Solutions
Equipment leasing, loan assistance, and payment plan arrangements
3. User Obligations and Responsibilities
Customer Responsibilities
Accurate Information
Provide accurate and complete information for equipment specifications and service requirements
Equipment Usage
Use equipment according to manufacturer specifications and safety guidelines
Payment Obligations
Make timely payments as agreed in the service contract
Communication
Respond promptly to service inquiries and provide necessary access for installations
4. Payment Terms
Payment Methods
We accept bank transfers, cheques, online payments, and approved financing arrangements
Payment Schedule
Payment terms vary by service type and will be specified in individual service agreements
Financing Options
Subject to credit approval, we offer flexible payment plans and equipment leasing options
Late Payments
Late payment charges may apply as specified in your service agreement
5. Warranty and Service Guarantees
Equipment Warranty
- New equipment comes with manufacturer's warranty (typically 1-3 years)
- Coverage includes parts and labor for defects in workmanship
- Warranty does not cover normal wear and tear or misuse
- Extended warranty options available for purchase
Service Guarantee
- Professional installation guaranteed according to specifications
- Training services include ongoing support for first 30 days
- Maintenance services guaranteed to restore specified performance levels
- Technical support response within 2 hours during business hours
6. Limitation of Liability
Important Legal Notice
This section outlines the limits of our liability and your responsibilities regarding damages and claims.
SERVICE LIMITATION
Our liability is limited to the cost of the service provided. We are not liable for indirect, consequential, or punitive damages including lost profits or revenue.
EQUIPMENT LIABILITY
Customers are responsible for proper equipment operation and safety. We provide training but assume no liability for operator errors or misuse.
EXTERNAL FACTORS
We are not liable for delays or issues caused by weather, government regulations, third-party suppliers, or force majeure events.
INSURANCE
Customers should maintain appropriate insurance coverage for equipment and operations. Our liability coverage is limited to our service contracts.
7. Termination and Cancellation
🚪Service Termination
- Either party may terminate service agreements with 30 days written notice
- Immediate termination possible for breach of contract terms
- Cancellation fees may apply based on service stage and expenses incurred
- Equipment must be returned in acceptable condition per agreement terms
📞Customer Support
- Transition support available for service termination
- Ownership transfer assistance provided when applicable
- Final settlements processed according to contract terms
- Documentation provided for equipment and service history
8. Governing Law and Disputes
Jurisdiction
These terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in Maharashtra.
Dispute Resolution
We encourage resolving disputes through mediation before legal proceedings. Contact us to initiate dispute resolution procedures.
Limitations Period
Any claims must be brought within one year of the incident giving rise to the claim.
9. Contact Information
Legal Inquiries
For questions about these Terms and Conditions or legal matters:
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 2:00 PM
Sunday: Closed (Emergency support available)
10. Updates and Changes
Stay Informed
We may update these Terms and Conditions periodically. Updated versions will be posted on our website with updated "Last Modified" dates.
To ensure you are always informed of current terms, please review this document regularly. Your continued use of our services following any modifications constitutes acceptance of the updated terms.